Question 1

Do you offer local pickup?

Accepted Answer

Yes! Cashmere Luxury Hair offers local pickup in California and Dallas. You can select your preferred pickup location directly at checkout.

Question 2

How do I choose pickup?

Accepted Answer

At checkout, select:
* California Luxury Pickup
* Dallas Luxury Pickup

Question 3

When will my order be ready?

Accepted Answer

* Ready-to-ship items: Within 24 hours
* Pre-orders: 3–5 business days
You will receive a notification once your order is ready for pickup.

Question 4

Where are pickup locations?

Accepted Answer

Pickup is available in Inland Empire, California 
For privacy and security purposes, the exact address will be provided after your order is processed.

Question 5

Do I have to pay before pickup?

Accepted Answer

Yes. All orders must be paid in full at checkout before pickup is scheduled.

Question 6

What is your pickup policy?

Accepted Answer

* All sales are final
* No refunds or exchanges on pickup orders
* Please inspect your order at pickup
We ensure all products meet our luxury quality standards before release.

Question 7

Who do I contact for pickup questions?

Accepted Answer

For any pickup-related questions, please contact Cashmere Luxury Hair directly. You will also receive direct coordination details after your order is confirmed.

Question 8

What happens if I miss my pickup time?

Accepted Answer

If you miss your scheduled pickup:
* You will need to reschedule
* Repeated missed pickups may result in additional fees

Question 9

Can I change my order to pickup after placing it?

Accepted Answer

If you selected shipping but would like to switch to pickup, please contact us as soon as possible. Changes are not guaranteed once processing begins.

Question 10

How will I receive pickup instructions?

Accepted Answer

Once your order is ready, you will receive pickup details including location, time, and contact information.

Question 11

Can someone else pick up my order?

Accepted Answer

Yes. Please notify us in advance and ensure they have your order confirmation at the time of pickup.

Question 12

Do you offer install services with pickup?

Accepted Answer

Yes! Installation services are available through our California and Dallas stylist partners.
We recommend booking your install in advance to secure your appointment.

Frequently asked questions